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Help with Your Food: inventories, sharing, Premium

Fix a problem with Your Food, find an answer about inventories, sharing, reminders or Premium, and reach me directly when nothing here helps.

Something not working, or a question about how Your Food handles inventories, expiration reminders, the shopping list or sharing? Open the panel that matches and the answer is right there.

These are the questions that actually reach my inbox, so the odds are good that yours is already below. Start with the troubleshooting panels if something is broken, and the general questions if you are trying to work out how a feature behaves.

If you do write to me, you will get a reply. Your Food is built and supported by one person, so the answer comes from me, from someone who knows the app end to end, and how fast depends on what else is on that day. Sending the same message again does not move it up the list. It is on the list, and I get to it as quickly as I can.

Questions people ask most

The answers below cover almost everything that reaches my inbox, including the problems people hit most often and what I have done about them.

When something is not working

Start here, whatever the problem

Two things fix a surprising number of issues, and they take a minute.

1. Make sure you have the latest version. Open the App Store or Google Play, search for Your Food, and look at the button. If it says Update, tap it. If it says Open, you are already up to date. Phones do not always update apps on their own, and a bug you are hitting may already be fixed.

2. Close the app completely and reopen it. Not just switching away from it: swipe it out of the list of open apps, then open it again. If that does not help, restart the phone itself. This clears up most freezes and things not appearing.

If you are still stuck after those two, find your problem below.

I am not getting notifications

Reminders need permission from the phone, and there are three places it can be switched off. Check them in this order:

  1. Inside Your Food, open the settings and check reminders are turned on, and that the product you expected a reminder for actually has a date on it. No date means no reminder.
  2. In your phone’s settings, find Your Food in the list of apps and check notifications are allowed. On a new phone these are often off until you say otherwise.
  3. Turn off battery saver, or exclude Your Food from it. Power-saving modes stop apps waking up in the background, and a reminder has to do exactly that. On many Android phones this is the real cause.
Sharing is not working, or I cannot find the other person

Sharing matches people by the email address on their account, so both sides have to line up:

  • The person you are inviting must already have created an account in Your Food, and must have opened the app at least once. There is nothing to share with until then.
  • They must be signed in with the exact address you are typing. Someone who signed in with Google using a different address than the one you know them by will not be found. Ask them which address they see in their own settings, and use that one.
  • Check for typos and stray spaces. The address has to match exactly.
  • Sharing an inventory with other people is a Premium feature. Syncing your own account across your own devices is free and works without any of this.
How do I open an inventory someone shared with me?

You do not need a link or a code. Once they have shared it:

  1. Open the list of your inventories.
  2. The shared one appears there with a shared with you icon next to it.
  3. Tap it to load it. That is all.

The app remembers the last inventory you had open and returns to it next time, so if you keep landing on your own inventory it is because that was the last one loaded. Switch to the shared one manually and it will stay there.

Nothing is syncing between my devices

Check all of these:

  • Both devices are signed in to the same account. Different sign-in methods can create different accounts even with the same email address.
  • Both have a connection. Changes made offline are kept on the device and sent as soon as the connection is back, so nothing is lost, but they will not appear elsewhere until then.
  • Both are on the latest version.
Scanning a barcode says the product is incomplete

Barcodes are looked up in Open Food Facts, a free community-run food database. It is not my database and not my website: when a product is missing details, anyone can add them, for everyone. Completing it is optional and free, and you can always fill the product in by hand instead.

Adding everything feels like too much work

Do not enter your whole kitchen. Scan the barcodes of what you buy most often, or start with a single shelf. Knowing what is on one shelf already saves a trip to the store, and every field except the name is optional.

Can I turn off the little character at the bottom of the screen?

Yes, in the settings. It was added as an option after someone asked for it.

Can I create my own units?

Yes. You can define your own units of measurement, and express a quantity as a whole number or as a percentage.

None of this fixed it

Then write to me, and include two things: which phone you have and what you were doing when it went wrong. Those two details are usually the difference between a bug I can reproduce and one I cannot.

Questions people ask before starting.

Four themes, and the answers that reach my inbox most often. If something is actually broken rather than unclear, the troubleshooting guide is the faster route.

Getting started

What can I inventory?

Food first, but not only. Alongside food you can track medicine, toiletries, cleaning supplies and pet food, anything you want to find again without opening every cupboard.

Do I have to fill in every field?

No. Every field is optional. A name is enough to start; quantity, unit, date, price, note and icon are there when they help you.

Can I scan barcodes instead of typing?

Yes. Point the camera at a barcode and the product name and category are filled in for you, which is what keeps an inventory up to date over months rather than days. Loose goods, refills and market produce are added by hand, and that is just as quick.

What happens if I change my phone?

Sign in with the same account and your inventories come back, because personal sync is included at no cost.

Sharing with your household

How does sharing work?

You invite the people you live with, and everyone sees the same stock and the same shopping lists. A change made by one member appears for the others in real time.

How many people can share an inventory, and do they all need Premium?

They do not. Only one person ever has to buy Premium, and that single purchase covers the whole setup:

  • As many inventories as you need. The house, a vacation home, an office kitchen, a camper van, a cellar. Each one stays separate, and you decide which ones are shared.
  • Sharing each of them with the people you choose, with changes appearing for everyone in real time.
  • Everyone you invite. The people you share with buy nothing at all. They install Your Food, sign in, and the shared inventory is simply there. They do not need Premium, they do not need to know who paid for it, and nothing about their side is limited because they are on the free version.

So a household pays once, not once per person and not once per phone. There is no seat to count and no per-member charge.

The concrete figures, since it is fairer to print them than to say “unlimited” and hope: Premium holds up to 10 inventories, and each one can be shared with up to 10 people. Those ceilings are there so a single account cannot be run as a business system, not to ration what you paid for. A household uses two or three inventories and adds three or four people, so in practice you will not meet either one.

Is syncing included for free?

Yes. Syncing your own account across your own devices is part of the free version. Sharing an inventory with other people is what Premium adds.

Free and Premium

What is the difference between free and Premium?

The free version covers the inventory, dates, reminders, shopping lists, the barcode scanner and personal sync. Premium adds an inventory for every place, unlimited lists, sublists and products, real-time household sharing and full budget tracking.

Why is there a subscription now, when it used to be a single purchase?

Two things turned out to be true at the same time, and neither of them is very glamorous.

The first is that running this gets more expensive every year, not less. Servers, store fees, the tools, the accounts that simply have to exist for an app to be published at all: those bills arrive every month whether anyone buys anything that month or not. A single price paid once, years ago, does not cover a cost that keeps coming back.

The second is that people asked for it. A lifetime purchase is the cheapest option over time and the most expensive one today, and plenty of people would rather pay a small amount each month, or once a year, and stop whenever they like. Adding those put the app within reach of more people, not fewer. The lifetime purchase is still there, sitting right next to them, for anyone who prefers to pay once and be done with it.

And the part I would rather say plainly than have you guess at: I build Your Food in my own time, alongside a full-time job. There is no company behind it and nobody funding it. For the app to keep being developed, it has to at least not cost me money to exist. Premium is what makes that arithmetic work, and it is the reason there are no ads in it instead.

Does the lifetime purchase include future features?

The lifetime purchase is a single payment for Premium as this page describes it, with no recurring fee, and it keeps the work that goes into improving those features. It is not an open cheque on everything that might ever be built: anything that costs money every time it runs, such as an outside service or processing done on a server, cannot be paid for once. If something like that ships one day it will be offered separately and priced plainly, and nothing already included in Premium is taken away.

Does the app show ads?

No. There is no advertising in Your Food, in the free version or in Premium.

Budget and your data

Can I follow what I spend?

Yes. Record a price when you add a product and Your Food follows how spending moves by week, by month and by year. Prices stay optional, like every other field, so the budget side only exists if you want it.

Is my existing data kept?

Yes. Adding structure, a new place, a sublist, never removes what is already in your inventory.

How do I delete my account?

In the app, under Settings → Account → Delete Account. You do not have to write to anyone or come back to this website. Confirming it permanently deletes everything stored in the cloud for that account, together with the authentication information behind it, and signs the device out.

It cannot be undone, so take anything you want to keep out of your inventory first. The full wording is on the privacy page.

  • Want to suggest a feature?

    Have a look at the roadmap first. A lot of the most-requested ideas, icon search and recipes among them, are already written down there, and you can see where they stand instead of waiting on a reply from me.

    See the roadmap
  • Still not answered?

    Then write to me and you will get an answer. Your message goes straight to the person who builds the app, and I read every one myself. Bug reports are what I act on fastest, so tell me your device and what you were doing when it went wrong.

    Send a message

Join the community

Talk to the person who builds the app.

Your Food is made by one person at Harderue Studio. Most of what it does today came from someone writing in with an idea or a problem, so a message here reaches the developer directly, not a support queue.

  • No ads. Not in the free version, not in Premium, not on this site.
  • Your inventory is yours. Nothing about you is sold or shared.
  • Measurement on this site is off until you allow it, and reversible.
  • Ask for your data to be deleted at any time, without giving a reason.

Harderue Studio, one person · See my other projects(opens in a new tab)